Refund policy
Our Guarantee:
We stand behind every purchase made on crewpickleball.com. If for any reason you're not completely satisfied with your purchase, we offer a 30-day satisfaction guarantee.
Simply contact us at hello@crewpickleball.com to initiate your return or exchange.
Please note the following details:
- Final Sale Items: No returns or exchanges on items specifically marked as "FINAL SALE".
- Apparel Returns: We accept returns on unworn, unwashed apparel.
- Paddle Return Conditions: Paddles showing signs of abuse are not eligible for return or exchange.
- Refund Process: Once we receive your return, please allow 3-5 business days for your original payment method to be refunded.
- Holiday Extended Returns: Purchases made between November 1st and December 31st qualify for our extended 60-day holiday return period.
- Assessment of Excessive Damage: Returns for products with excessive damage will be evaluated at the discretion of crewpickleball.com.
How to Initiate a Return or Exchange:
To start the return or exchange process, please follow these steps:
- Email us at hello@crewpickleball.com with your order number in the subject line.
- Clearly state which product you are returning or exchanging and the reason for the return. If you're exchanging, kindly specify the preferred product.
We're committed to ensuring your satisfaction with every CREW purchase. For any further assistance or inquiries, our dedicated support team is here to help.
Thank you for choosing crewpickleball.com.