Our Story
Customer Centricity
At CREW, every decision is rooted in prioritizing our customers. From including a paddle cover with every order to offering an above industry-standard warranty, top-tier customer service, and competitively priced top-of-the-line paddles, our focus remains unwaveringly customer-centric.
Should any customer encounter issues, our founders are directly accessible at braeden@crewpickleball.com, carter@crewpickleball.com, or jon@crewpickleball.com, underscoring our dedication to personalized service.
Your accessibility to us mirrors our commitment to placing your needs at the forefront - it's more than just a game; it's about your experience.
Our performance paddle line incorporates industry-leading T700 carbon fiber, featuring a carbon grit surface, edgeless thermoformed molding, and an aerodynamic throat design - setting a new standard in paddle excellence. Meanwhile, our more accessible Lifestyle & Founder lines adapt these premium features for beginner and intermediate players.
Looking Towards The Future
As we grow, sustainability in the pickleball world is a priority. We're actively exploring ways to introduce more sustainable practices, and we're excited to keep the community updated on our efforts.
Our growth priorities remain clear: Uphold a customer-first philosophy, foster inclusivity in the sport, and advance environmental sustainability.
Thank you for joining The CREW and entrusting us with your business.